Delivery Policy
1. Shipping Locations:
• We deliver within Malaysia (East and West).
• Some regions may have limited shipping options. Please check availability during checkout.
2. Processing Time:
• Orders are processed within 1-3 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time:
• Estimated delivery times depend on your location and shipping method chosen at checkout.
• Delays caused by customs, weather, or courier issues are beyond our control.
4. Shipping Fees:
• Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order.
5. Order Tracking:
• Once your order is shipped, you will receive a confirmation email with tracking information.
• Use the tracking number to monitor your shipment’s status.
6. Delivery Issues:
• Ensure your shipping address is accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer.
• If your package is lost or damaged during transit, contact us at ask@dxtoys.com.my for assistance.
7. Unsuccessful Deliveries:
• If a delivery attempt fails due to customer absence or incorrect address, additional fees may apply for re-delivery.
8. Pre-Orders:
• Pre-order items will be shipped as per the estimated timeline provided during purchase. Any delays will be communicated promptly.
Contact Us: For any questions or concerns regarding delivery, please contact us at:
Email: ask@dxtoys.com.my
Effective Date: 01 JAN 2025
