Return and Refund Policy 1. Returns: • Returns are accepted within 1 day of receiving your order. • Items must be unused, in their original packaging, and accompanied by proof of purchase. • Certain items may not be eligible for return, such as sale items, custom products(Bolah), or perishable goods. Please refer to the product description for specific exclusions. 2. Refunds: • Refunds will be processed once we receive and inspect the returned item. • Approved refunds will be issued to the original payment method within 7-10 business days. • Shipping fees and Transaction fees are non-refundable unless the return is due to our error. 3. Exchanges: • Exchanges are subject to product availability. If the desired item is unavailable, we may offer a refund or store credit. 4. How to Initiate a Return: • Contact our customer support team at general@dxtoys.com.my with your order details. • We will provide instructions for returning the item, including the return address and any necessary documentation. 5. Damaged or Defective Items: • Kindly take a video of the item during the unboxing. • If your item arrives damaged or defective, please contact us immediately with photos and video of the issue. • We will arrange for a replacement, repair, or refund based on the situation. 6. Non-Returnable Items: • Gift cards, downloadable products, and other non-returnable items are excluded from our return policy. 7. Shipping Costs: • Customers are responsible for return shipping costs unless the return is due to an error on our part. • We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for lost or damaged returns. Contact Us: For any questions or concerns about returns and refunds, please contact us at: Email: ask@dxtoys.com.my Effective Date: 01 JAN 2025